Excellent customer service after the shoe has been designed and the order taken is an essential ingredient of our business. Working through our global offices, our experienced merchandising and shipping teams closely monitor all stages of the supply chain to ensure that lead times are minimised and customers are kept fully informed (online if desired) of the progress of their order.

Our major investment in IT systems not only provides fast and efficient processes but can also be tailor-made to match the varied needs of our diverse customers.

We are flexible enough to deal with different delivery requirements set by the most demanding customers. Our scale allows us to negotiate competitive terms with shipping lines and by using our own warehouse in the Midlands we can carefully control the cost, processing and delivery of orders. Our lean structure also helps us to keep our overheads, and therefore costs, down.

Online shipment tracking

We can track shipments from the factory to the customers doorstep.

Speed to market

Our supply chain management can be constantly in touch with customers to make sure deadlines are met.